I Saw the Problems from the Inside

I joined the #1 producing Allianz office in Greece. It was also one of the smallest. A small group of producers generating more than offices with much larger teams. Even there, the same operational problems kept showing up. Commission discrepancies that went unreconciled for quarters. Renewal follow-up that depended on whoever had time that week. Applications stuck in underwriting with nobody tracking them down. Every time, the difference between the agencies that grew and the ones that stalled came down to operations.

I started building the systems to fix what I saw. My colleagues became my first partners. They knew how I worked and what I could deliver. Andrew, who ran the office, told me he'd pay if I could bring him ten new clients a month. That was the starting point. What started as working inside the system became building the systems they needed.

Before I built anything for the US market, I needed to know if the problems were the same. I sat down with 13 agency owners across the country, from 5-producer shops to operations three times that size. Different states, different carriers, different systems. The same three gaps showed up every time. Commission reconciliation. Follow-up failures. Cases that fell through at underwriting. I built Navicade to find those problems and fix them with numbers, not guesswork.